Exchange and Return Policy
In order to ensure the quality of sales and purchases, please follow the following instructions in case you wish to return or exchange a product from a luxury store
You can exchange or return the damaged or defective product
Through the customer service available in the luxury store store via e-mail or WhatsApp
Provided that the product is exchanged or returned
In its original condition and in its original packaging and has not been used, opened or changed the packaging features of the product, in addition to the availability of the original purchase invoice
You can exchange or return the damaged product within 3 days from the time of receiving the product
The exchange or return process may take up to 10 working days.
A refund will be given after the damaged product reaches us and its condition is confirmed
And then transfer the amount to your account within a working period of 7 working days from the date of receiving our product
When you want to replace the damaged product, and choose the replacement product, we ask you to transfer the amount of the difference between the damaged product and the replacement product if there is a price difference.
Notice :
When shipping (customer request) the parcel and sending to the client that the request has been implemented and a message has been sent to the client with the bill of lading number. We apologize for canceling the request or stopping the request after shipping and delivery of shipping companies.
When the shipment arrived to the customer and the shipment was returned by the shipping companies after repeated communication with the customer and he did not receive the shipment
The customer must bear the cost of the return shipment back and forth
